
Check the manufacturer’s website for the latest software.Ĭheck chained devices: If the device is in a chain of connected Thunderbolt devices, each connected to another with only one connected directly to the Thunderbolt port, disconnect the device from the chain and verify that it works (see “Check the device,” above). See the Apple Support article Identify the ports on your Mac.Ĭheck for missing software: Make sure you installed any software that came with the device.

A Thunderbolt cable has a Thunderbolt icon on the connector.Ĭheck that you’re using the right port: Make sure you connect the Thunderbolt cable to a Thunderbolt port, not a USB-C port. If the device is in a chain of devices, remove the device from the chain, then plug it directly into your computer and verify that it works.Ĭheck that you’re using the right cable: Make sure you connect the Thunderbolt device with a Thunderbolt cable, not a Mini DisplayPort cable. If the device requires a power cord, make sure it’s plugged in.

Sync music, books, and more between devices.Make and receive phone calls on your Mac.

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Install and reinstall apps from the App Store.
